The bank’s onboarding process for commercial clients was inefficient and costly, and the customer experience was falling behind that of fin-tech competitors. There was an urgent need to design a new onboarding and KYC process which could be performed in minutes not 10+ days.
Aurora undertook discovery, secured funding and determined the roadmap for a digital NRT (near-real-time) onboarding solution supporting over 200 staff. This involved budget and cost planning, best-in-class onboarding design, and technology vendor assessment. This led to the funding and prioritisation approval of a multi-million pound cost-saving design.